Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.
With a Hosted IVR solution, the customers to are routed through an Automated Interactive Voice Response unit where they can choose the service they are looking for, while being guided through various voice pre-recorded voice prompts.
WHAT KIND OF IVR SERVICES DO WE PROVIDE ?
Get Virtual Number with integrated IVR + Call forwarding to your personal mobile or landline numbers.
Automated voice menu guide's caller to correct department by linking dial digits with extension codes.
Pleasant melody replacing silence or phone tons during waiting period for call answer from end receipent.
We built Custom IVR Call flow as per your business requirment
Start playing company's welcome greeting message when caller calls to IVR number.
You get ability to blacklist caller number anytime.
Function permitting to observe information concerning call logs (length, date & time, caller number, recording).
You can define rule for forwarding calls according to date, time or any other conditions or parameters.
Recorded voice messages from subscribers whose calls you missed will be saved to your email.
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)