What Is IVR

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.
With a Hosted IVR solution, the customers to are routed through an Automated Interactive Voice Response unit where they can choose the service they are looking for, while being guided through various voice pre-recorded voice prompts.


Virtual Numbers

Get Virtual Number with integrated IVR + Call forwarding to your personal mobile or landline numbers.

IVR menu

Automated voice menu guide's caller to correct department by linking dial digits with extension codes.

Hold Music

Pleasant melody replacing silence or phone tons during waiting period for call answer from end receipent.

Custom IVR call Flow

We built Custom IVR Call flow as per your business requirment

Greeting message

Start playing company's welcome greeting message when caller calls to IVR number.


You get ability to blacklist caller number anytime.

Call monitoring & Recording

Function permitting to observe information concerning call logs (length, date & time, caller number, recording).

Conditional Forwarding

You can define rule for forwarding calls according to date, time or any other conditions or parameters.


Recorded voice messages from subscribers whose calls you missed will be saved to your email.

Usage Of IVR

  • Bank and stock account balances and transfers

  • Surveys and polls

  • Office call routing

  • Call center forwarding

  • Simple order entry transactions

  • Selective information lookup (movie schedules, etc.)


Why Choose Variable Soft IVR

  • Website: can pull data from external web server
  • CRM: can pull data from external CRM and insert data
  • CRM: easy integration with CRM systems like SugarCRM, ZohoCRM, SalesforceCRM
  • Email: Built-in support for email server integration
  • Phone: Works with VOIP, PBX system with SIP extensions, and analog phone lines.
  • Allows HTTP requests to trigger application execution
  • Built-in support for HTTP protocol for website integration
  • Built-in support for Java programs and libraries
  • Built-in support for launching any external programs and getting back execution results
  • Call waiting queues with music on hold
  • Supports automatic call forwarding
  • Voice Mail to Email
  • Easy to use drag and drop IVR builder tool
  • Multiple prompts in IVR menu design
  • Multiple paths in IVR system
  • Drag and Drop IVR GUI
  • Unlimited questions and menu levels
  • Supports touch tone/digit response
  • Supports speech command response
  • Built-in Automated Speech Recognition
  • Records user information into CRM automatically
  • Answer calls with different IVR application based on recognized caller ID info
  • Password protected information
  • Connect to local database and web server
  • On premise software means your information remains private and local
  • Supports Multilingual Text to Speech (Voicent plugin)
  • Supports pre-recorded audio files
  • Supports combination of TTS and audio files
  • Supports audio playback and recording
  • Receive multiple calls at the same time
  • Make multiple calls at the same time
  • Scalable up to over 1000 phone lines/channels
  • 1 call per phone line/channel
  • Call transfer to remote computer that runs Voicent RemoteAgent software
  • Create call-in surveys
  • Create professional business phone systems
  • Music on hold
  • ACD Call Routing
  • Dial by Extension
  • Call Center Software integration
  • Calendar integration
  • Easy to modify holidays and hours
  • Real-time and historical reports
  • Voicent Auto Dialer software integration
  • Voicent Appointment Reminder software integration
  • Voicent Bulk SMS/Texting software integration
  • Create dial out phone surveys
  • Deliver customized notifications and reminders
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